Answered By: Elaine M. Patton
Last Updated: Aug 06, 2015     Views: 4

The time it takes for a requested item to be delivered depends on several factors. It's mostly dependent on how many other people have requested the item ahead of you, which you can see when you're on the Request Confirmation page.

Request Confirmation screenshot

When an item has other holds on it, the current user cannot make renewals, so the maximum checkout period is the standard two (2) weeks. If you're the fifth person in line for an item we only have one copy of, it could be therefore be 10 weeks before it's your turn (less, of course, if people return early).

This also means the number of copies owned by the system has an impact. If you're fifth in line, but we have 12 copies, you're going to receive your hold much more quickly.

Finally, there's just the matter of when the hold is placed and if each library has already pulled their holds of the day, when it gets processed and put on the truck, and when it gets processed at the receiving library.

So how long am I waiting?

You should expect to allow a minimum of 2-3 business days to receive your requested item. A maximum time is impossible to say, but hold requests do stay valid for a year.